Family Resources

Use Procare to report absences and request late arrivals, medical-appointment arrangements, early pickups, or schedule changes as early as possible. Obtain approval when required. Give at least two weeks’ written notice of a planned vacation. For urgent matters, call the site or speak directly with staff. Your signed agreement and applicable subsidy rules govern charges and credits.

Keep your child home or arrange prompt pickup when illness is contagious, prevents participation, requires more care than staff can safely provide, or meets the site’s Health Policy exclusion criteria. Ask staff for the full illness and return-to-care requirements. Medication and medical procedures require advance review and any required authorizations, care plans, labeling, and staff training. Do not send medication without arranging it with the site.

An authorized adult must sign the child in and out at each actual arrival and departure using the approved Procare method or staff-directed backup process. Use your own assigned credentials. Only adults authorized in writing may collect your child; staff may request photo ID. Procare access alone does not authorize pickup. Arrange changes with staff and obtain confirmation.

Check Procare and school messages for holidays, events, planned closures, delays, and early dismissals. Seattle generally uses Seattle Public Schools as its weather reference, Auburn uses Auburn School District, and Kent uses Kent School District. Cherubs may make a different decision for site, road, utility, or staffing conditions. Follow the Cherubs notice for opening time and any adjusted drop-off cutoff, and maintain backup care.

Check Procare each day your child attends, enable available notifications, and read notices fully. Ask staff if a date is unclear or you need language or accessibility assistance or another communication method.

Ask your director which forms apply to your child. Upload requested documents to Procare or email them to the school, including your child’s name and campus. Keep parent contacts, emergency contacts, authorized pickup people, and child information current in Procare. Tell staff about important changes and obtain confirmation for changes requiring approval.

1. Create your parent account. Look for your school’s invitation from Procare at connect-hello@online.procaresoftware.com and follow the link. Already have an account? Use your existing login.
2. Download the app. Use the iPhone/iPad or Android link on this page.
3. Sign in and review your information. Check that your child appears, then review contacts, authorized pickups, child information, and your child’s profile photo.
4. Confirm billing with administration. Add payment information only as directed under your family’s billing arrangements and if online payments are enabled. How to add, change, or remove a payment method.

Missing an invitation or your child’s profile? Ask your campus to check the email address on file and help connect your account.

For billing, schedule, or classroom questions, contact your campus. Procare messages are reviewed during program hours as staff duties allow; immediate replies are not guaranteed. For urgent pickup, illness, or safety matters, call the site or speak directly with staff. For an emergency requiring police, fire, or medical assistance, call 911.

Cherubs may not use every feature shown. Follow your campus’s instructions for sign-in/out, messages, documents, and payments. Ask staff if your app looks different or an option is missing.

Start with the parent introduction

A short introduction made for families, recommended by Procare for parent orientations.

Need help setting up your parent account?

This short parent introduction covers creating your own account, downloading the app, basic navigation, and payment methods. Follow your school’s billing arrangements before adding a payment method.

Already have an account?

A parent guide to navigating the app, viewing updates, messaging, and family information. For help with your campus’s pickup and drop-off process, ask staff to show you the method used at your site.

Review your family’s Procare information regularly and update it promptly whenever something changes:

• Parent and guardian contacts: phone numbers, email addresses, and home address.
• Emergency contacts and authorized pickup people: current names, phone numbers, and who is permitted to collect your child.
• Child information: allergies, health conditions, medications, care needs, and other important changes.
• Child’s profile photo: Add a clear, recent photo of your child’s face to their Procare profile and update it as they grow. Choose a photo of your child alone, without filters or anything covering their face. A current photo helps staff identify your child during daily care and emergencies. If you cannot add or change the photo, ask your campus for help.

Update the fields available in your parent account. If a field cannot be edited or you need help, contact your campus so staff can update the record.

Tell staff about important changes. New or removed pickup permissions, custody restrictions, allergies, medication, and care-plan changes need staff review and confirmation. Procare access alone does not authorize pickup. For urgent changes affecting today’s care or pickup, call the site or speak directly with staff.

You can upload requested documents to Procare or email them to the school at admin@cherubsnurseryschool.com. Include your child’s name and campus so staff can match the documents to the correct record.

Examples of documents to upload or email, when requested or applicable:

• Certificate of Immunization Status (CIS): your child’s completed immunization record and updated versions.
• Certificate of Exemption (COE): when applicable, for staff review.
• Enrollment and emergency-contact forms: completed forms and requested updates.
• Authorized pickup forms: additions or changes requiring staff confirmation.
• Permission forms: photography, walking trips, or other activities that apply to your child.
• Allergy, food, and individual care plans: signed plans and supporting provider documents requested by the school.
• Medication authorizations: requested forms and provider instructions for advance review.

Only submit documents that apply to your child or that staff request. If you cannot find the upload option, ask your campus for help. Let staff know about time-sensitive documents and confirm they have been received and reviewed.

An upload or email does not by itself approve a pickup change, medication, care plan, or schedule change. Complete any required authorization and obtain staff confirmation.

Photos and activity updates are not continuous monitoring. Teachers may post after an activity; direct care and supervision take priority.

Upload requested records to Procare or email them to the school. Notify staff about important changes. A message or upload alone does not approve a pickup person, schedule change, medication, care plan, or absence credit.

Review invoices and receipts when enabled. An automatic payment setting or pending transaction does not confirm successful payment. Contact administration about errors or failed payments; your signed fee agreement governs payment arrangements.

Washington State child-care assistance for eligible families. Visit DCYF for current eligibility and application instructions.

King County child-care assistance. Check the county’s website for current eligibility, availability, and next steps. County eligibility can depend on where your family lives, not which Cherubs campus your child attends.

Contact the program about your application or eligibility, and Cherubs administration about coordinating an approved subsidy with your child’s enrollment.

Find local food, housing, utility, and other community assistance.

Get help connecting with health, developmental, and family resources.

Food-purchasing assistance for eligible households, with information on applying.

Nutrition support, healthy foods, and breastfeeding support for eligible pregnant or postpartum people and young children.

Information about free or low-cost health coverage and how to apply.

Find Early Support for Infants and Toddlers (ESIT) and other family resources. ESIT supports eligible children under age three with developmental delays or disabilities.

If you are unsure where to begin, Help Me Grow Washington can help connect your family with resources.